Privacy Policy

Who We Are

'Haven Property & Finance Pty Ltd' (ACN 627 781 373) and related businesses operate under Finsure Finance and Insurance Pty Ltd (ABN 72 068 153 926), Australian Credit Licence Number 384704. As Authorised Representatives, we are licensed to arrange loans and leases.

We value your privacy and are committed to protecting your personal information in accordance with Australian privacy laws.

Personal Information

Personal information refers to details that identify you, such as your name, date of birth, address, and financial information. If applying for finance, we may collect additional details like employment history, dependents, and proof of income.

Why We Collect Your Information

We collect personal information to:

• Assess your eligibility for property purchases and finance applications.
• Manage financial agreements and business relationships.
• Provide relevant products, services, and marketing offers.
• Disclose necessary information to financial institutions, accountants, or legal representatives when required.

Disclosure of Personal Information

We may disclose your information to:

• Employees, service providers, and professional advisors.
• Financial institutions, credit reporting agencies, and intermediaries.
• Regulatory authorities, when required by law.
• Associated businesses for marketing purposes (with your consent).
• Cloud storage providers (servers may be located outside Australia).

Direct Marketing

We may send you updates on products, services, or industry changes via mail, email, SMS, or social media. You can opt out anytime by contacting us at myteam@havenpf.com or using the unsubscribe link in emails.

Updating Your Information

You may request access to or correction of your personal information by contacting us at myteam@havenpf.com or calling 0414 835 020. We will take reasonable steps to meet your request unless legal restrictions apply.

Complaints

To lodge a complaint, contact us via email at myteam@havenpf.com or by mail at PO Box 194, Nerang QLD 4211. We aim to resolve complaints within seven business days and will provide a decision within 30 days. If unresolved, you may escalate the issue to:Australian Financial Complaints Authority (AFCA)

• Phone: 1800 931 678
• Email: info@afca.org.au
• Website: www.afca.org.au

Security

While we take reasonable steps to secure personal information, online transmissions are not guaranteed to be fully secure. Any information shared online is at your own risk.

Links to Third-Party Websites

Our website may contain links to external sites. We are not responsible for their privacy policies and recommend reviewing their practices separately.

Contact Us

For privacy-related inquiries, reach us at:

• Phone: 0414 835 020
• Email: myteam@havenpf.com

Changes to This Policy

We may update this policy periodically. The latest version will be available on our website.

Last updated: 04/09/2020

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